RoviCare
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Read case studyBenefits platform case study
Every firefighter benefit, one sign-in away
The Professional Fire Fighters of Arizona needed one place for health plans, treatments, screenings & retirement. ManesBay, PFFA’s technology partner, built it with InterBiz on Azure: one platform for members, admins & health benefit partners, on any device.
ClientManesBay LLC
End clientProfessional Fire Fighters of Arizona
PlatformMicrosoft Azure
UsersMembers, department admins, super admins & health benefit partners
Live member journeyIllustrative screen
MedicalActive
DentalActive
VisionActive
Cancer screening
Track every step from your phone
Who acts at each step
Member
Department admin
Super admin
Health benefit partner
Every step stays visible to the memberStep 1 of 3
0+
Firefighters & retirees served
On phone, tablet or desktop
0+
Partner & department admins
Health benefit partner admins and department admins in the portal
0 hrs
Downtime in Apr & May 2026
Per the Azure Monitor availability report
0+
Benefit services, one sign-in
Health plans, screenings, treatments, retirement & medication checks
The challenge
Benefits were spread across too many places
Arizona firefighters had no single place to see their health plans, treatments, cancer screenings, medication checks or retirement details. Each lived somewhere else.
Behind the scenes, admins tracked members & approvals by hand. Health partners had no shared way to send results. And firefighters on shift could not do much from a phone. The platform had to fix all of it.
One home for every benefit
Plans, treatments, screenings & retirement behind one sign-in.
Five places to check. No shared record.
Approvals that follow one path
Every treatment request moves through the same steps.
Partners in the loop
Health benefit partners upload results & set timelines in their own portal.
5 → 1
places a member checked for benefit details
Now one portal
Four roles, one record
Members, department admins, super admins & partners see the same truth.
By hand
how member lists & reports were kept up to date
Now automatic census uploads & on-demand reports
Ready for the field
The same experience on phone, tablet & desktop.
How we delivered
The InterBiz approach, applied to PFFA
The same five-phase method we use on every engagement. Each phase added a layer to the same platform, so ManesBay and the PFFA team could test real screens early and often.
1
Discovery
Mapped every role, benefit & approval step. Set the delivery plan and first screens for the core modules.
2
Strategy & architecture
Chose Angular & .NET Core on Azure App Service. Built the design system, sign-in & member profile.
3
Build
Role management, medical, dental & vision plans, retiree forms, partner modules, dashboards & reports.
4
Integrate & refine
Secure sign-in, medication checks, automatic census uploads & Azure DevOps release pipelines, tested in a beta site.
5
Scale
Went live on Azure Front Door. Since then: steady upgrades, new partner services & better speed.
Separate test, beta & production sites kept every release safe before members saw it.
Inside the platform
Four roles. One shared record.
Each role sees what it needs, and nothing it shouldn’t. Every update shows up for the others right away.
Member portal (mobile)Screenshot needed: My benefits & treatment timeline. Blur member names & SSNs.
Department adminScreenshot needed: treatment approval form being submitted. Blur member data.
Super adminScreenshot needed: approve / reject queue & usage charts. Blur member data.
Health benefit partnerScreenshot needed: result upload & treatment timeline. Blur patient details.
Request walkthrough
Follow a request through every role
Pick a program, then a step. See who acts, what the platform does for them, and which parts of the Azure architecture do the work.
Role
Platform
Experience
AngularMobile-ready UI
Edge & security
Azure Front DoorAzure AD B2CAzure Key Vault
Application & workflow
Azure App Service.NET Core APIsAzure Logic AppsAzure Functions
Data & insight
Azure SQLAzure Cache for RedisAzure StorageApplication Insights
Delivery
Azure DevOps
Services used in this step
Medication checker.
Members can check how their medicines interact. The portal links to the DrugBank database through a secure API.
The results
What changed for each role
Firefighters & retirees
The member portal
Benefits, treatments & retirement details in separate places
One sign-in for medical, dental & vision plans, treatments, screenings & retirement
No clear view of where a treatment stood
A live timeline shows every step
Hard to use from the field
The same experience on phone, tablet & desktop
Department admins
PSCS / SMO admins
No shared place to submit approval forms
Submit treatment approval forms in the portal
Hard to see where a request stood
See each request’s status in one place
Super admins
The PFFA admin portal
Members & approvals tracked by hand
One dashboard to approve or reject requests, with role-based user management
Reports pulled together manually
Real-time usage dashboards plus Excel & PDF reports on demand
Member lists updated by hand
Census files upload & load on their own
Health benefit partners
The partner portal
No shared place to send results
Upload results & submit treatment forms in one portal
No shared place to set treatment timelines
Partners set treatment timelines members can see
Cut off from members & admins
Works for registered & non-registered members
0 hrs
Zero downtime in April & May 2026. Members could reach their benefits whenever they needed them, measured by the Azure Monitor availability report.
Security and trust
Built to protect member data
Firefighter health & benefit data is sensitive. Security was part of the design from day one, not added at the end.
Secure sign-in
Azure AD B2C & Microsoft Entra ID control who gets in.
Role-based access
Members, department admins, super admins & health benefit partners each see only what their role allows.
SSN masking
Social Security numbers stay hidden on screen.
Secrets in a vault
Keys & sensitive settings are kept in Azure Key Vault.
Protected front door
Azure Front Door & secure API calls guard every request.
Always monitored
Application Insights tracks health & flags problems early.
Microsoft Solutions PartnerISO 27001 certified delivery program
The platform significantly improved operational visibility, streamlined benefits administration workflows, and simplified coordination between members, administrators, and benefit partners through a centralized digital experience.
Matt BintzlerCEO, ManesBay LLC, technology partner to the Professional Fire Fighters of Arizona
Why this matters beyond one project
A repeatable approach for member & benefits platforms
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